El arte del asado

Return and Refund Policy of “El horno de Juan”

Thank you for your trust in our restaurant, and we understand that there may be situations where you would like to return or request a refund for your online purchase. For this reason, we have established the following return and refund policy.

Returns

If your order does not meet your expectations, please let us know within the first 2 hours after delivery. If your dish has been delivered in poor condition due to problems in the transportation process, please let us know within the first 2 hours after delivery. Once we have received your request, our team will review it, and if it meets the established criteria, we will proceed to refund your money or deliver a new dish.

Refunds

If for any reason we are unable to deliver your order, we will refund you the full amount of your purchase. Please note:

Returns or refunds will not be accepted for reasons related to personal tastes or food preferences. All returns and refunds will be subject to review and approval by our team. Thank you for choosing “El horno de Juan” for your online purchases. We hope you enjoy your experience, and in case it is necessary, our return and refund policy is clear and fair.